
July 2021
Though the COVID-19 pandemic has accelerated the use of digital transformation in medicine, telehealth technology and virtual care were already headed in that direction, given the fast rate of adoption, with telehealth claims rising by 2,980% year over year from September 2019 to September 2020. Though this explosion required fast adaptation by clinicians using creativity and dedication, significant challenges remained, leading to our coverage of five best practices that have come out of the strong growth.